Getting the error "1002 – No Internet Connection" can be frustrating, especially when you’re trying to use a device or service that depends on stable internet access. This error typically indicates that the device is unable to access the internet, even if it appears to be connected to a Wi-Fi or wired network. It’s commonly seen on streaming platforms, smart TVs, mobile apps, and printers.
The good news is that this issue is often temporary and fixable. Here's a step-by-step guide to help you troubleshoot and resolve it.
What Causes the 1002 Error?
The "1002 - No Internet Connection" error usually stems from one or more of the following:
Weak or unstable Wi-Fi signal
No active internet service from your provider
Incorrect DNS or IP settings
Software bugs or outdated firmware
Router issues or restrictions (e.g., parental controls, firewall)
Step-by-Step Fixes
1. Restart Everything
Power cycle your router and modem:
Unplug both devices, wait 30 seconds, then plug them back in.
Restart the device showing the error (TV, printer, mobile device, etc.).
Wait a few minutes and check the connection again.
This simple step fixes most temporary glitches.
2. Check Your Internet Connection
On another device (like your phone or laptop), try opening a website.
If it doesn’t load, the issue is with your internet service.
Contact your Internet Service Provider (ISP) to check for outages.
3. Reconnect to Wi-Fi
Go to your device’s network settings and disconnect from the current Wi-Fi network.
Reconnect and re-enter the Wi-Fi password.
Ensure you’re connecting to the correct network (2.4 GHz often works better for older devices).
4. Check Date and Time Settings
Incorrect date/time settings can cause SSL errors or prevent apps from authenticating with servers.
Make sure the date and time on your device are correct.
Set them to automatic if possible.
5. Update Firmware or Software
Outdated system software can create compatibility issues:
Check for firmware updates on your device (in system or settings menu).
If using a streaming service or app, update the app to the latest version.
6. Check DNS Settings
Incorrect DNS settings can block internet access.
Go to your device’s network settings.
Set DNS to automatic, or try using:
Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1
7. Disable VPN or Proxy
If you're using a VPN or proxy, try disabling it temporarily. These services can sometimes interfere with network connectivity or cause location-based access restrictions.
When to Contact Support
If you’ve tried all the above steps and still see error 1002, contact the device manufacturer’s support or the app’s customer service. Provide details like:
The device model
When the error started
Any changes made recently (router, app, updates, etc.)
Conclusion
The 1002 - No Internet Connection error is a general error that can be fixed with basic network troubleshooting steps like restarting devices, reconnecting to Wi-Fi, or updating software. By following this guide, most users can resolve the issue without needing professional help. Stay patient, and work through the steps methodically to restore your internet connection and get back online.